Payment Security

Please be assured that when you pay by credit or debit card using Protx, Paypal or NoChex you are taken to a fully secure independent payment web site.

Currency Conversion for International Customers

What are the prices in my local currency (Dollars, Euros etc) ?

To convert the prices given in £ pounds into your local currency you can use a currency converter on the internet. Use Google to search the phrase "Universal Currency Converter" to find a suitable online tool. Remember that the actual conversion rates change all the time.

All prices are in £ UK Pounds Sterling. All payments must be made in £ UK Pounds Sterling. When paying by Paypal or credit card, the bill will be in £ Pounds. This is automatically converted for you into your local currency, at the current exchange rates.

What is the € price shown in the shop?
Next to the price in UK £ Pounds is the approximate price in € Euros. This uses a fixed unchanging exchange rate and is intended as a guide only for my European customers.

Returns Policy

Cooling Off Period:
You are entitled to return anything you purchase if you change your mind within 28 days of the purchase date. The item must be returned in its original condition with the manufacturer's packaging unopened. Unless the product is faulty the customer will pay the cost of postage.

Faulty or defective items:
We will replace any item found to be faulty within 28 days of purchase. Breakages are not usually covered, sorry. If I do not have a replacement in stock I will refund you in full. Some items are covered by the manufacturer's warranty and it may be quicker to deal with the manufacturer directly. Please ask me!

Shipping

Shipping costs are based on weight.

Shipping Lead Times
All orders will be shipped within one working day of receipt of payment. All orders are shipped with full postal insurance and/or proof of posting.

UK delivery is normally by First Class Royal Mail. We aim to post all orders within one working day of receipt of payment. Delivery within the UK normally takes about 2 days but is dependent on the performance of the carrier. All orders are sent by First Class Royal Mail post as a minimum, with higher value orders being sent by 1st Class Recorded Post or Special Delivery, depending on the insurance value of the items being shipped. All items are sent fully insured. All orders are fully insured.

All overseas orders are sent by Air Mail. Delivery times are not guaranteed but should only take about 5 to 7 days for Europe or 7 to 10 days for the USA. Unternational orders ar not normally trackable. All orders are fully insured.

Please contact me if you have not received your order within 14 days of making payment. Please feel free to contact me before this if you have any concerns!

How much will shipping cost me?

To find out how much goods will cost to ship to you, add those items you are interested in to your basket and go to the checkout. It will then tell you the shipping charge loosely based on the collective weight of the products and your location. Doing this does NOT commit you to any purchase!

Per conoscere l'importo comprensivo delle spese di spezione, aggiunga
in prodotto da Lei scelto al carrello, e prosegua cliccando su "checkout
now", inserendo il Suo indirizzo il sistema calcolerà le Sue spese di
spedizione. Questa procedura non comporta alcun acquisto!

All prices exclude postage and packing (shipping). Postage and packing is very reasonable and is charged on a total weight and destination basis. Shipping is calculated at the checkout before you commit to pay.

Payment Methods
We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, American Express, Diners and JCB. Payment by credit card may be made through Protx, our secure payment gateway. We also accept payments by PayPal, Nochex, Personal Cheques, Postal Orders and International Money Orders.

Paypal email address for payments: sales@kendama-world.com

NoChex email address for payments: sales@letshavefun.biz

Cheques and postal orders payable to: Peter Thake

Please do NOT send cash.

Delivery Times
I have a daily collection of mail (Monday to Friday). Orders received and paid for by 12 noon Monday to Friday will generally be shipped the same day. I can usually promise to despatch your order within one working day of receipt of payment.

Urgent Orders
If you want your order sent by guaranteed next day delivery, it can usually be done (at extra cost). Please ask!

For full terms and conditions please visit our Terms and Conditions Page.

Cheques

Please make cheques (UK only) payable to:

New Heart Trading

and send to

New Heart Trading
8 Milverton Road
Winchester
Hampshire
SO22 5AU
United Kingdon

Don't forget to tell enclose your name, address and telephone number!

We do NOT accept international bank cheques, sorry. This is due to the large fees charged by UK banks to deposit cheques which are in a foreign currency.

Postal Orders

Important! Please CROSS all postal orders before posting them. This is so they can only be cashed through our bank account, so it is secure to send them through the post. Ask for help when you buy the postal order if you are unsure how to do this.

Please make postal orders payable to:

New Heart Trading

and send to

New Heart Trading
8 Milverton Road
Winchester
Hampshire
SO22 5AU
United Kingdom

Don't forget to tell enclose your name, address and telephone number!

Bank Transfers

I no longer accept payment by International bank transfer. I will accept bank transfers from within the UK - email me for my bank details.

This is because International bank transfers are slow and expensive; often the sender is not told that an intermediary bank will be used, and that this intermediary bank will deduct a large fee from the amount transferred. Also, bank transfers are slow and difficult to keep track of.

Copyright 2008, New Heart Trading. Kendama-World is part of New Heart Trading, run by Peter Thake, a registered Sole Trader. Established in 2005. All images and trade names are used with permission. VAT Registered 901 9153 46.